Refunds & Returns.

We want you happy with what you bought. We also have a Pennsylvania beer distributor license and a state tobacco permit to protect — that means we follow specific rules on what we can and can't take back once it leaves the store. Here's exactly how we handle refunds, returns, and damaged orders.

1. The Short Version

• Beer, vapes, nicotine pouches, tobacco: all sales final once the product leaves the premises. We can't legally restock or resell it. Damaged or defective product is handled separately below.
• Apparel and merchandise: 14 days, unused, with tags — full refund.
• Wrong item shipped or wrong order pulled: we fix it, no charge.
• Cancel before pickup or delivery starts: full refund.
• Brew-thru reservations: never charged unless you show up. No-show isn't a refund — it's just no sale.

2. Alcohol, Tobacco, and Nicotine — Final Sale

Pennsylvania law and Star Beverage policy prohibit us from accepting returns of beer, malt beverages, vapes, e-cigarettes, nicotine pouches, or other tobacco products once they have left our premises. This is true whether you change your mind, the flavor wasn't what you expected, or you bought too much for the party.

The narrow exceptions are below.

3. Damaged or Defective Product

If your order arrives damaged or you discover a defect that's clearly our fault or the manufacturer's fault, we'll make it right.

• Contact support@starbev.shop or call (814) 943-7652 within forty-eight (48) hours of receipt.
• Include your order number, a description of the issue, and clear photos of the damage or defect (including the outer packaging if applicable).
• For beer, tobacco, and nicotine items: we cannot accept the physical product back, but we will issue a refund or store credit at our discretion based on what you provide. For sealed defective cans, we may ask you to dispose of them safely.
• For merchandise: we'll send a return label and process a replacement or refund once the item is on its way back.

4. Wrong Item Shipped or Pulled

If we pulled the wrong product — wrong brand, wrong pack size, wrong flavor — that's on us.

• Email or call within 48 hours.
• For pickup: bring the wrong item back to the store and we'll swap it.
• For delivery: we'll arrange to have the wrong item picked up and the correct item delivered, or refund the difference, at your choice.

5. Order Cancellation

• Before fulfillment starts: you can cancel any prepaid pickup or delivery order for a full refund as long as we haven't started pulling it or dispatched a driver. Email support@starbev.shop or call (814) 943-7652.
• After fulfillment starts: once your delivery is in transit or your pickup has been staged at the window, the order is final. We can't refund — but we can usually still cancel a delivery if we catch it before the driver leaves.

6. Brew-Thru No-Shows

Brew-thru reservations are pay-at-window. No payment method is charged for reservations that aren't completed.

• We hold reserved items for ninety (90) minutes after the requested pickup time, then release them back to the cooler.
• Because nothing was charged, there is nothing to refund.
• Repeat no-shows may lose the ability to reserve in the future.

7. Apparel and Merchandise Returns

• Returnable within fourteen (14) days of purchase or delivery.
• Must be unused, unwashed, and have original tags attached.
• Refund will be issued to the original payment method, less any return shipping cost (if we provided the label) or your own return shipping (if you ship it back).
• Not returnable: sticker packs (once opened), koozies that have been used or washed, special-order items, items damaged through normal wear, and any item without original tags.

To start a merch return, email support@starbev.shop with your order number. We'll send you instructions.

8. How Refunds Are Processed

• Refunds are issued to the original payment method — we can't refund a different card or convert a card refund to cash.
• Once we issue the refund, it typically takes 5–10 business days for the credit to appear on your statement, depending on your bank.
• If you paid with a cash discount card transaction, the refund is the amount you actually paid (card price). Processing fees already charged are not refundable except when the entire transaction is voided same-day.
• Cash refunds are handled in person at the store during business hours.

9. Chargebacks and Disputes

If you do file a chargeback without contacting us first, we will respond with documentation including the order, the ID-verification record, and any delivery confirmation. We reserve the right to refuse future service to customers who file chargebacks on completed, age-verified orders.

10. Contact